Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
A critical UK infrastructure provider delivers TV services to 98.5% of the population and manages smart metering networks capturing hundreds of millions of daily data points.
Field operations relied on disconnected workflows that forced engineers to make multiple phone calls for routine tasks, while customers submitted...
“ServiceNow has been transformative—it’s enabled faster access to information and helped us create a more intuitive experience.”
Communications infrastructure for broadcast, satellite, and smart utility networks.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Arqiva's Field service operations is part of this use case:
Related implementations across industries and use cases
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Manual documentation bogged down 2.5M repairs. GenAI now summarizes history, helping new techs apply decades of expert knowledge instantly.
Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
Engineers lost hours manually triaging alerts. AI agents now correlate events and trigger self-healing, automating 60% of remediation.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
A critical UK infrastructure provider delivers TV services to 98.5% of the population and manages smart metering networks capturing hundreds of millions of daily data points.
Field operations relied on disconnected workflows that forced engineers to make multiple phone calls for routine tasks, while customers submitted...
“ServiceNow has been transformative—it’s enabled faster access to information and helped us create a more intuitive experience.”
Communications infrastructure for broadcast, satellite, and smart utility networks.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Arqiva's Field service operations is part of this use case:
Related implementations across industries and use cases
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Manual documentation bogged down 2.5M repairs. GenAI now summarizes history, helping new techs apply decades of expert knowledge instantly.
Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
Engineers lost hours manually triaging alerts. AI agents now correlate events and trigger self-healing, automating 60% of remediation.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Manual underwriting and billing created operational bottlenecks. AI now automates submissions and policy checks, freeing brokers for advisory work.