Key results
Productivity Increase
130%
Result highlights
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The story
A critical UK infrastructure provider delivers TV services to 98.5% of the population and manages smart metering networks capturing hundreds of millions of daily data points.
Field operations relied on disconnected workflows that forced engineers to make multiple phone calls for routine tasks, while customers submitted...
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Quotes
“ServiceNow has been transformative—it’s enabled faster access to information and helped us create a more intuitive experience.”
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The company
Arqiva
arqiva.comCommunications infrastructure for broadcast, satellite, and smart utility networks.
IndustryTelecommunications
LocationWinchester, ENG, UK
Employees1K-5K
Founded2005
Scope & timeline
- 64% of case journeys enhanced via AI