Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
A critical UK infrastructure provider delivers TV services to 98.5% of the population and manages smart metering networks capturing hundreds of millions of daily data points.
Field operations relied on disconnected workflows that forced engineers to make multiple phone calls for routine tasks, while customers submitted...
“ServiceNow has been transformative—it’s enabled faster access to information and helped us create a more intuitive experience.”
Communications infrastructure for broadcast, satellite, and smart utility networks.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.
Manual documentation bogged down 2.5M repairs. GenAI now summarizes history, helping new techs apply decades of expert knowledge instantly.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
57 acquisitions left engineers drowning in 300k daily alerts. AI now filters noise and auto-routes field teams to the exact problem.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Without video, managers couldn't refute false claims or spot phone use. Now, AI dashcams flag risky habits to guide driver coaching.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
A critical UK infrastructure provider delivers TV services to 98.5% of the population and manages smart metering networks capturing hundreds of millions of daily data points.
Field operations relied on disconnected workflows that forced engineers to make multiple phone calls for routine tasks, while customers submitted...
“ServiceNow has been transformative—it’s enabled faster access to information and helped us create a more intuitive experience.”
Communications infrastructure for broadcast, satellite, and smart utility networks.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.
Manual documentation bogged down 2.5M repairs. GenAI now summarizes history, helping new techs apply decades of expert knowledge instantly.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
57 acquisitions left engineers drowning in 300k daily alerts. AI now filters noise and auto-routes field teams to the exact problem.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Without video, managers couldn't refute false claims or spot phone use. Now, AI dashcams flag risky habits to guide driver coaching.