Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
Latin America's largest electricity distribution provider maintains a network of over 574,000 kilometers serving 9.35 million customers across 774 municipalities in Brazil.
Service quality was inconsistent across the region, particularly in rural areas where limited infrastructure and digital literacy created access...
Electric utility providing power generation, transmission, and distribution services.
Permit teams drowned in 5,000 monthly requests across fragmented sites. Agents now navigate the web maze to process tasks in 2 minutes.
Managers spent weeks merging handwritten forms. AI now reads thousands of multilingual notes to rank risks in minutes.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.