Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
Latin America's largest electricity distribution provider maintains a network of over 574,000 kilometers serving 9.35 million customers across 774 municipalities in Brazil.
Service quality was inconsistent across the region, particularly in rural areas where limited infrastructure and digital literacy created access...
Electric utility providing power generation, transmission, and distribution services.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Related implementations across industries and use cases
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
SECO needed 24/7 support for 220,000 customers. An AI agent now processes routine outages and transfers, freeing staff for complex calls.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Managers spent weeks merging handwritten forms. AI now reads thousands of multilingual notes to rank risks in minutes.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
Latin America's largest electricity distribution provider maintains a network of over 574,000 kilometers serving 9.35 million customers across 774 municipalities in Brazil.
Service quality was inconsistent across the region, particularly in rural areas where limited infrastructure and digital literacy created access...
Electric utility providing power generation, transmission, and distribution services.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Related implementations across industries and use cases
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
SECO needed 24/7 support for 220,000 customers. An AI agent now processes routine outages and transfers, freeing staff for complex calls.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Managers spent weeks merging handwritten forms. AI now reads thousands of multilingual notes to rank risks in minutes.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.