A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
A fast-growing Brazilian bank with over 1,100 hubs nationwide, serving traditionally underserved populations and processing 350,000 WhatsApp inquiries monthly with just 200 customer service reps.
The organization planned to expand its customer base by 40 percent without raising operating costs. However, a high volume of routine requests about...
“We have more than 1,100 hubs all over Brazil, but we want to make sure our digital services are equally as excellent.”
Digital-first bank providing payroll loans, credit cards, and insurance.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Agibank's Customer support is part of this use case:
Related implementations across industries and use cases
Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
A fast-growing Brazilian bank with over 1,100 hubs nationwide, serving traditionally underserved populations and processing 350,000 WhatsApp inquiries monthly with just 200 customer service reps.
The organization planned to expand its customer base by 40 percent without raising operating costs. However, a high volume of routine requests about...
“We have more than 1,100 hubs all over Brazil, but we want to make sure our digital services are equally as excellent.”
Digital-first bank providing payroll loans, credit cards, and insurance.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Agibank's Customer support is part of this use case:
Related implementations across industries and use cases
Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.