Key results
Result highlights
The story
A Brazilian fintech specializing in debt recovery supports over 70 million consumers through a fully digital platform that enables users to negotiate debts in under five minutes.
Accelerated growth caused support ticket volumes to exceed human capacity, creating response delays of several days. The manual workforce could not...
Quotes
“Diariamente, esses dados são direcionados ao BigQuery - que, além de já ser parte de uma estrutura de data lake e data warehouse, serve como um consolidador da saída dos resultados da aplicação, facilitando a análise dos metadados e a observação de problemas recorrentes.”
The company
Acerto
acerto.com.brDigital platform for debt negotiation and financial recovery services.
Scope & timeline
- 3-month implementation timeline
Implementation partner
Avenue Code
avenuecode.comDefined the AI architecture and implemented Gemini-based ticket automation for Acerto.