Inquiries sat for days as volume outpaced staff. Gemini now classifies intent, automating 80% of tickets and cutting wait times to minutes.
A Brazilian fintech specializing in debt recovery supports over 70 million consumers through a fully digital platform that enables users to negotiate debts in under five minutes.
Accelerated growth caused support ticket volumes to exceed human capacity, creating response delays of several days. The manual workforce could not...
“Diariamente, esses dados são direcionados ao BigQuery - que, além de já ser parte de uma estrutura de data lake e data warehouse, serve como um consolidador da saída dos resultados da aplicação, facilitando a análise dos metadados e a observação de problemas recorrentes.”
Digital platform for debt negotiation and financial recovery services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Defined the AI architecture and implemented Gemini-based ticket automation for Acerto.
Related implementations across industries and use cases
Building an agent took 50 people weeks of work. A bank now designs and tests the same tool in just four days.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Models hallucinated 34.1% of the time. Rogo switched to Gemini to cut errors to 3.9% and slashed month-long pipelines to 3 hours.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Engineers manually scripted prompts for every language. Now, AI translates reasoning and grounds answers to stop hallucinations.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Inquiries sat for days as volume outpaced staff. Gemini now classifies intent, automating 80% of tickets and cutting wait times to minutes.
A Brazilian fintech specializing in debt recovery supports over 70 million consumers through a fully digital platform that enables users to negotiate debts in under five minutes.
Accelerated growth caused support ticket volumes to exceed human capacity, creating response delays of several days. The manual workforce could not...
“Diariamente, esses dados são direcionados ao BigQuery - que, além de já ser parte de uma estrutura de data lake e data warehouse, serve como um consolidador da saída dos resultados da aplicação, facilitando a análise dos metadados e a observação de problemas recorrentes.”
Digital platform for debt negotiation and financial recovery services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Defined the AI architecture and implemented Gemini-based ticket automation for Acerto.
Related implementations across industries and use cases
Building an agent took 50 people weeks of work. A bank now designs and tests the same tool in just four days.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Models hallucinated 34.1% of the time. Rogo switched to Gemini to cut errors to 3.9% and slashed month-long pipelines to 3 hours.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Engineers manually scripted prompts for every language. Now, AI translates reasoning and grounds answers to stop hallucinations.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.