Inquiries sat for days as volume outpaced staff. Gemini now classifies intent, automating 80% of tickets and cutting wait times to minutes.
A Brazilian fintech specializing in debt recovery supports over 70 million consumers through a fully digital platform that enables users to negotiate debts in under five minutes.
Accelerated growth caused support ticket volumes to exceed human capacity, creating response delays of several days. The manual workforce could not...
“Diariamente, esses dados são direcionados ao BigQuery - que, além de já ser parte de uma estrutura de data lake e data warehouse, serve como um consolidador da saída dos resultados da aplicação, facilitando a análise dos metadados e a observação de problemas recorrentes.”
Digital platform for debt negotiation and financial recovery services.
Defined the AI architecture and implemented Gemini-based ticket automation for Acerto.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Acerto's Customer support is part of this use case:
Related implementations across industries and use cases
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Inquiries sat for days as volume outpaced staff. Gemini now classifies intent, automating 80% of tickets and cutting wait times to minutes.
A Brazilian fintech specializing in debt recovery supports over 70 million consumers through a fully digital platform that enables users to negotiate debts in under five minutes.
Accelerated growth caused support ticket volumes to exceed human capacity, creating response delays of several days. The manual workforce could not...
“Diariamente, esses dados são direcionados ao BigQuery - que, além de já ser parte de uma estrutura de data lake e data warehouse, serve como um consolidador da saída dos resultados da aplicação, facilitando a análise dos metadados e a observação de problemas recorrentes.”
Digital platform for debt negotiation and financial recovery services.
Defined the AI architecture and implemented Gemini-based ticket automation for Acerto.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Acerto's Customer support is part of this use case:
Related implementations across industries and use cases
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.