Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
A financial technology company focused on fair cash and credit access, processing approximately 30,000 support emails per month amid rapid growth.
High staff turnover made hiring and training difficult, leading management to identify staffing as the organization's primary risk factor. A growing...
“With a declarative bot, it’s a scripted environment, so there’s only so much you can pull from that. When the user is telling you verbatim what they’re experiencing and you’re seeing it in their own words, the content is so much richer.”
Cash advance and credit platform using income and spending data for approvals.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.