Manual emails bottlenecked response times. A GenAI agent now resolves sensitive financial inquiries 24/7, scaling without hiring.
The most downloaded financial health app in the United States serves over 7 million users with tools for cash advances, budgeting, and credit building.
Inbound emails accounted for 30% of support volume and required manual review due to the sensitive nature of financial inquiries. Meeting a 2.5-hour...
“Our key metrics are quality assurance, CSAT, and response time. Resolving hundreds of tickets is impressive, but more importantly, we aim to ensure resolutions are accurate, helpful, and considerate.”
Financial health app providing cash advances, credit building, and budgeting tools.
AI customer service automation platform for messaging, voice, and email.
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