Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
A financial services company required customer support agents to manually search for and customize templates to answer common inquiries.
This manual workflow created bottlenecks that slowed response times and prevented agents from focusing on complex requests. Leadership sought to...
Credit reporting agency and data analytics provider for consumers and businesses.
Data-centric AI platform for programmatic data labeling and model development.
Related implementations across industries and use cases
Surging email volumes overwhelmed agents. A fine-tuned model now resolves 35% of queries autonomously, lifting NPS 8%.
Automation hit a wall at 50%. Now, AI navigates compliance SOPs—even fraud checks—to resolve 90% of cases end-to-end.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Surging email volumes overwhelmed agents. A fine-tuned model now resolves 35% of queries autonomously, lifting NPS 8%.
Automation hit a wall at 50%. Now, AI navigates compliance SOPs—even fraud checks—to resolve 90% of cases end-to-end.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
A financial services company required customer support agents to manually search for and customize templates to answer common inquiries.
This manual workflow created bottlenecks that slowed response times and prevented agents from focusing on complex requests. Leadership sought to...
Credit reporting agency and data analytics provider for consumers and businesses.
Data-centric AI platform for programmatic data labeling and model development.
Related implementations across industries and use cases
Surging email volumes overwhelmed agents. A fine-tuned model now resolves 35% of queries autonomously, lifting NPS 8%.
Automation hit a wall at 50%. Now, AI navigates compliance SOPs—even fraud checks—to resolve 90% of cases end-to-end.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Surging email volumes overwhelmed agents. A fine-tuned model now resolves 35% of queries autonomously, lifting NPS 8%.
Automation hit a wall at 50%. Now, AI navigates compliance SOPs—even fraud checks—to resolve 90% of cases end-to-end.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.