35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
A financial services provider with 35 million US customers facing increasing call volumes for routine support inquiries.
A large share of incoming calls involved simple informational requests like payment status updates or product guidance. These routine queries...
“We were looking for a voice solution that could work at scale from day one. Our focus was on removing unnecessary waiting for customers with straightforward questions, while ensuring that when customers want to speak to a human they are connected without friction. Our partnership with ElevenLabs has evolved over time, and bringing voice AI to our US customers is the latest milestone. We're excited about the journey ahead as we expand this experience worldwide.”
Global payment provider and bank for buy now, pay later and shopping services.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.