35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
A financial services provider with 35 million US customers facing increasing call volumes for routine support inquiries.
A large share of incoming calls involved simple informational requests like payment status updates or product guidance. These routine queries...
“We were looking for a voice solution that could work at scale from day one. Our focus was on removing unnecessary waiting for customers with straightforward questions, while ensuring that when customers want to speak to a human they are connected without friction. Our partnership with ElevenLabs has evolved over time, and bringing voice AI to our US customers is the latest milestone. We're excited about the journey ahead as we expand this experience worldwide.”
Global payment provider and bank for buy now, pay later and shopping services.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Mishearing 'car' vs 'card' risks compliance, requiring massive human teams. Now, real-time speech AI processes complex calls instantly.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Mishearing 'car' vs 'card' risks compliance, requiring massive human teams. Now, real-time speech AI processes complex calls instantly.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
A financial services provider with 35 million US customers facing increasing call volumes for routine support inquiries.
A large share of incoming calls involved simple informational requests like payment status updates or product guidance. These routine queries...
“We were looking for a voice solution that could work at scale from day one. Our focus was on removing unnecessary waiting for customers with straightforward questions, while ensuring that when customers want to speak to a human they are connected without friction. Our partnership with ElevenLabs has evolved over time, and bringing voice AI to our US customers is the latest milestone. We're excited about the journey ahead as we expand this experience worldwide.”
Global payment provider and bank for buy now, pay later and shopping services.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Mishearing 'car' vs 'card' risks compliance, requiring massive human teams. Now, real-time speech AI processes complex calls instantly.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Mishearing 'car' vs 'card' risks compliance, requiring massive human teams. Now, real-time speech AI processes complex calls instantly.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Ad-hoc queries bottlenecked analysts for hours. Now, business teams use an AI agent to pull governed insights in plain text.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.