AI case study

Gradient LabsCompliant voice customer support

Mishearing 'car' vs 'card' risks compliance, requiring massive human teams. Now, real-time speech AI processes complex calls instantly.

Published|yesterday

Key results

Target Accuracy
100%

Result highlights

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The story

Context

A customer support platform built specifically for the regulated financial sector, where high-stakes phone calls still account for 50% of incoming service volume.

Challenge

Mishearing a single term like 'car' versus 'card' on a support call can change the entire meaning of a request and introduce significant regulatory...

Solution
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The company

Gradient Labs logo

Gradient Labs

gradient-labs.ai

AI customer operations agent for the financial services industry.

IndustryFinancial Services
LocationLondon, ENG, UK
Employees11-50
Founded2023

The vendor

Deepgram logo

Deepgram

deepgram.com

Voice AI platform for speech-to-text, text-to-speech, and conversational agents.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2015

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