Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
A global data infrastructure subsidiary of Hitachi Ltd. with 11,000 employees operating across 37 countries.
Complex internal workflows required data from disconnected systems, with experts taking 10 to 15 minutes just to define and run a single detailed...
“ServiceNow makes it easy to integrate with other systems, ensuring data security and seamless processes that take efficiency to a new level.”
Enterprise data storage, hybrid cloud, and AI infrastructure solutions.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Fixing defects in massive C++ systems took weeks. AI agents now run autonomous compile-test-fix loops, resolving issues in hours.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Proprietary APIs offered zero control. Moving to managed open models secured 2-second answers and fixed pricing for news search.