AI case study

Hitachi VantaraEmployee workflow automation

Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.

Published|4 months ago

Key results

Employee Satisfaction
15%

Result highlights

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The story

Context

A global data infrastructure subsidiary of Hitachi Ltd. with 11,000 employees operating across 37 countries.

Challenge

Complex internal workflows required data from disconnected systems, with experts taking 10 to 15 minutes just to define and run a single detailed...

Solution
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Scope & timeline

  • At least 40% reduction in developer time
  • Microsoft Copilot integration in 1 month
  • 20% productivity gain for developers

Quotes

“ServiceNow makes it easy to integrate with other systems, ensuring data security and seamless processes that take efficiency to a new level.”

– Ajay Vuppala, Manager of the ServiceNow AI Platform, Hitachi Vantara, Hitachi Vantara
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The company

Hitachi Vantara logo

Hitachi Vantara

hitachivantara.com

Enterprise data storage, hybrid cloud, and AI infrastructure solutions.

IndustryTechnology
LocationSanta Clara, CA, USA
Employees5K-10K
Founded2017

The vendor

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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