Key results
The company
Gordon Food Service
gfs.comFoodservice distributor for restaurants, education, and healthcare operations.
Result highlights
- 20,000+ hours saved monthly
The story
North America's largest family-operated food distributor serves over 123,000 customers through 25 distribution centers and 180 retail stores.
The backlog of employee requests for AI tools outpaced the central development team, creating a significant innovation bottleneck. Furthermore, integrating models with fragmented data across systems like SAP, ServiceNow, and JIRA required complex custom builds that were difficult to scale.
The company rolled out Gemini Enterprise to 7,000 employees, utilizing pre-built connectors to access business data without custom integration code. Non-technical staff now use a no-code workbench to build their own workflow agents, while engineers use the Agent Development Kit for complex cross-organizational tasks. This structure allows employees to create tickets or research supply chain issues directly through chat interfaces.
Scope & timeline
- 7,000 employees using Gemini
Quotes
“The culture we're creating engrains using AI as a reflex so that the creativity of our people comes to life with richer context, helping our teams solve problems more effectively for our business, our partners, and for our customers.”