AI case study

KohlerEmployee productivity

Security-first framing drained enthusiasm. Kohler pivoted to 'lead with yes'—C-suite modeling, 200 champions—and adoption followed.

Published

Key results

Monthly Time Savings
2–5 hours
Error Defect Reduction
75%
Code Release Improvement
25%

Result highlights

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The story

Context

A 153-year-old manufacturer of premium kitchen and bath products with more than 10,000 employees spanning manufacturing, IT, finance, marketing, supply chain, and operations.

Challenge

Scaling AI adoption across a large, traditional manufacturing workforce required a fundamentally different playbook from a standard technology...

Solution
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Scope & timeline

  • 3,000+ agents created; hundreds active daily
  • 98% Microsoft 365 Copilot adoption in 6 weeks
  • 95% Copilot adoption in 40 days vs 9-month target

Quotes

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The company

Manufacturer of kitchen and bath products, engines, and power systems.

IndustryConsumer Products
LocationKohler, WI, USA
Employees10K-50K
Founded1873

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Kohler's Employee productivity is part of this use case:

Workplace AI
179 case studies(+32% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
2.2Lowwithin Consumer Products
3.9Moderatewithin Knowledge Management

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