AI case study

EricssonCustom workplace assistants

Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.

Published|today

The story

Context

A global telecommunications leader with tens of thousands of employees is driving an enterprise-wide transformation to integrate artificial intelligence into the daily workflows of every department, from engineering to human resources.

Challenge

Leadership needed to safely open up enterprise data without slowing innovation or risking uncontrolled tool sprawl. Building a global knowledge...

Solution
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Scope & timeline

  • 20,000+ employees trained in AI literacy programs
  • Nearly 3,000 internal AI agents created by employees

The company

Ericsson logo

Ericsson

ericsson.com

Telecommunications infrastructure and services provider for global network operators.

IndustryTelecommunications
LocationStockholm, Sweden
Employees100K+
Founded1876

The vendor

AI-powered enterprise search and assistant platform for workplace knowledge.

IndustrySoftware & Platforms
LocationPalo Alto, CA, USA
Employees251-1K
Founded2019

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