Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
One of France's top three telecom providers delivers mobile, fiber, and television services to millions of customers, managing a high volume of complex billing and technical inquiries across 6,000 contact center representatives.
To resolve inquiries, service representatives had to manually sift through a knowledge base of over 500 complex articles, sometimes skimming up to 12...
“What's really working is the collaboration between our technical teams at Bouygues Telecom and Salesforce's Forward-Deployed Engineers. We co-build the use cases — our expertise alongside theirs — and that's how we keep extending what Iris can do, and build faster.”
Mobile and internet service provider for consumers and businesses.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Bouygues Telecom's Customer support is part of this use case:
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Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
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Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
One of France's top three telecom providers delivers mobile, fiber, and television services to millions of customers, managing a high volume of complex billing and technical inquiries across 6,000 contact center representatives.
To resolve inquiries, service representatives had to manually sift through a knowledge base of over 500 complex articles, sometimes skimming up to 12...
“What's really working is the collaboration between our technical teams at Bouygues Telecom and Salesforce's Forward-Deployed Engineers. We co-build the use cases — our expertise alongside theirs — and that's how we keep extending what Iris can do, and build faster.”
Mobile and internet service provider for consumers and businesses.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Bouygues Telecom's Customer support is part of this use case:
Related implementations across industries and use cases
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Technicians spent six months learning to parse noisy network logs. Now, an AI assistant correlates alarms for rapid root-cause analysis.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Technicians sifted through 20-page tickets. GenAI now summarizes history and recommends resolutions with a single click.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.