Basic bots struggled with nuanced, multi-system queries. Now, specialized AI agents execute transactions end-to-end for 9.5M customers.
A leading European telecommunications provider serving millions of customers with complex service needs, ranging from billing inquiries to roaming and technical support.
Traditional chatbots struggled to resolve nuanced requests requiring multiple system accesses in a single interaction. Meanwhile, human agents had to...
“You can’t run agentic systems in production without deep observability. LangSmith gave us end-to-end visibility into how our LangGraph workflows reason, route, and act, turning what would otherwise be a black box into an operational system we can continuously improve.”
Integrated fiber broadband and 5G mobile telecommunications provider in Italy.
Framework and developer platform for building LLM-powered applications.
Fastweb + Vodafone's Customer support is part of this use case:
Related implementations across industries and use cases
Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Rigid menus misrouted queries and overloaded advisors. Now, AI handles routine tasks and routes complex issues to humans with full context.
Rigid menus misrouted queries and overloaded advisors. Now, AI handles routine tasks and routes complex issues to humans with full context.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Basic bots struggled with nuanced, multi-system queries. Now, specialized AI agents execute transactions end-to-end for 9.5M customers.
A leading European telecommunications provider serving millions of customers with complex service needs, ranging from billing inquiries to roaming and technical support.
Traditional chatbots struggled to resolve nuanced requests requiring multiple system accesses in a single interaction. Meanwhile, human agents had to...
“You can’t run agentic systems in production without deep observability. LangSmith gave us end-to-end visibility into how our LangGraph workflows reason, route, and act, turning what would otherwise be a black box into an operational system we can continuously improve.”
Integrated fiber broadband and 5G mobile telecommunications provider in Italy.
Framework and developer platform for building LLM-powered applications.
Fastweb + Vodafone's Customer support is part of this use case:
Related implementations across industries and use cases
Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Rigid menus misrouted queries and overloaded advisors. Now, AI handles routine tasks and routes complex issues to humans with full context.
Rigid menus misrouted queries and overloaded advisors. Now, AI handles routine tasks and routes complex issues to humans with full context.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.