Nuanced queries stalled bots; manual searches slowed agents. Now, AI executes fixes and guides diagnostics with 90% correctness.
One of Europe's leading telecommunications providers serving millions of customers across Italy with complex connectivity and billing needs.
Existing chatbots struggled to resolve nuanced requests requiring contextual understanding, while human agents relied on manual, time-consuming...
“You can’t run agentic systems in production without deep observability. LangSmith gave us end-to-end visibility into how our LangGraph workflows reason, route, and act, turning what would otherwise be a black box into an operational system we can continuously improve.”
Integrated fiber broadband and 5G mobile telecommunications provider in Italy.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.