Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
A 30-year-old telecommunications provider delivering satellite and streaming services with over 85 channels across the contiguous United States.
Support representatives had to toggle between three separate billing systems and manually calculate variances, extending call times for routine...
“Our main metric is a reduction in average handle time. We’re really focused on improving the experience for our customers and our staff.”
Satellite and streaming television service provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
A 30-year-old telecommunications provider delivering satellite and streaming services with over 85 channels across the contiguous United States.
Support representatives had to toggle between three separate billing systems and manually calculate variances, extending call times for routine...
“Our main metric is a reduction in average handle time. We’re really focused on improving the experience for our customers and our staff.”
Satellite and streaming television service provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.