Key results
Monthly AI Interactions
2.4M
Result highlights
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The story
A 30-year-old telecommunications provider delivering satellite and streaming services with over 85 channels across the contiguous United States.
Support representatives had to toggle between three separate billing systems and manually calculate variances, extending call times for routine...
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Quotes
“Our main metric is a reduction in average handle time. We’re really focused on improving the experience for our customers and our staff.”
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The company
DIRECTV
directv.comSatellite and streaming television service provider.
IndustryTelecommunications
LocationEl Segundo, CA, USA
Employees10K-50K
Founded1994
Scope & timeline
- Agentforce AI deployed in 10 weeks