Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
A 30-year-old telecommunications provider delivering satellite and streaming services with over 85 channels across the contiguous United States.
Support representatives had to toggle between three separate billing systems and manually calculate variances, extending call times for routine...
“Our main metric is a reduction in average handle time. We’re really focused on improving the experience for our customers and our staff.”
Satellite and streaming television service provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
DIRECTV's Billing support is part of this use case:
Related implementations across industries and use cases
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
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Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
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Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
A 30-year-old telecommunications provider delivering satellite and streaming services with over 85 channels across the contiguous United States.
Support representatives had to toggle between three separate billing systems and manually calculate variances, extending call times for routine...
“Our main metric is a reduction in average handle time. We’re really focused on improving the experience for our customers and our staff.”
Satellite and streaming television service provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
DIRECTV's Billing support is part of this use case:
Related implementations across industries and use cases
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Reps manually skimmed 12-page articles to resolve cases. Now, an AI assistant synthesizes live data to deliver answers in seconds.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Technicians spent six months learning to parse noisy network logs. Now, an AI assistant correlates alarms for rapid root-cause analysis.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.