Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
A global real estate services company whose APAC Service Center handles 24/7 urgent support, including life-safety emergencies such as fires and elevator entrapments, requiring every client request to be routed accurately to the right vendor or contractor.
Service agents operated on fragmented, on-premises systems spread across multiple vendors, causing delays in urgent support and long resolution...
“Our priority is to ensure that every request is handled with speed and accuracy, especially in critical situations.”
Commercial real estate services and investment management firm.
Supported JLL with the implementation of Genesys Cloud in three months
AI-powered customer experience orchestration platform for contact centers.
JLL's Agent assistance is part of this use case:
Related implementations across industries and use cases
A fragmented tech stack created cumbersome workflows for agents. Now, AI automatically routes cases, slashing first response time from 144 to 34 mins.
Remote work trapped data in silos. AI now indexes 138M docs, enabling agents to draft reviews and build incident timelines.
Human sales teams clock out; buyers don't. Voice agents, accent-matched by region, now qualify and book site visits around the clock.
Agents juggled disconnected tools and lost hours to manual wrap-ups. Now, AI assists them in real time and automates post-call summaries.
Manual disposition entry drove 20% error rates. AI-suggested codes and auto-summaries cut that to under 1%.
Surging delinquency burdened staff. Now, an AI assistant handles routine collections, freeing teams for high-touch, in-person engagement.
Engineers lost time to coordination, tracking comments across systems. Now, AI summarizes meetings, letting them focus on critical design work.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
A global real estate services company whose APAC Service Center handles 24/7 urgent support, including life-safety emergencies such as fires and elevator entrapments, requiring every client request to be routed accurately to the right vendor or contractor.
Service agents operated on fragmented, on-premises systems spread across multiple vendors, causing delays in urgent support and long resolution...
“Our priority is to ensure that every request is handled with speed and accuracy, especially in critical situations.”
Commercial real estate services and investment management firm.
Supported JLL with the implementation of Genesys Cloud in three months
AI-powered customer experience orchestration platform for contact centers.
JLL's Agent assistance is part of this use case:
Related implementations across industries and use cases
A fragmented tech stack created cumbersome workflows for agents. Now, AI automatically routes cases, slashing first response time from 144 to 34 mins.
Remote work trapped data in silos. AI now indexes 138M docs, enabling agents to draft reviews and build incident timelines.
Human sales teams clock out; buyers don't. Voice agents, accent-matched by region, now qualify and book site visits around the clock.
Agents juggled disconnected tools and lost hours to manual wrap-ups. Now, AI assists them in real time and automates post-call summaries.
Manual disposition entry drove 20% error rates. AI-suggested codes and auto-summaries cut that to under 1%.
Surging delinquency burdened staff. Now, an AI assistant handles routine collections, freeing teams for high-touch, in-person engagement.
Engineers lost time to coordination, tracking comments across systems. Now, AI summarizes meetings, letting them focus on critical design work.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.