AI case study

ZillowInternal knowledge search

Remote work trapped data in silos. AI now indexes 138M docs, enabling agents to draft reviews and build incident timelines.

Published|today

Key results

Weekly Time Savings
1.5+ hours
Participation Increase
7%

Result highlights

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The story

Context

The leading residential real estate app in the U.S. shifted to permanent remote work, eliminating the informal office connections that previously facilitated knowledge sharing.

Challenge

Critical information was scattered across fragmented applications and silos, making it difficult for employees to navigate the company's vast data...

Solution
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Scope & timeline

  • ~10,000 runs of review agent
  • 3,400+ AI agents created by employees
  • 500 AI agents created in 6 weeks
  • 80% adoption across 7,000 employees

Quotes

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The company

Real estate marketplace for buying, selling, renting, and financing homes.

IndustryReal Estate & Construction
LocationSeattle, WA, USA
Employees5K-10K
Founded2006

The AI provider

AI-powered enterprise search and assistant platform for workplace knowledge.

IndustrySoftware & Platforms
LocationPalo Alto, CA, USA
Employees251-1K
Founded2019

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