Post-merger, consultants scattered across Zendesk and Outlook, leaving leadership blind. AI agents now back each consultant on one platform.
One of the world's largest relocation providers, managing more than 100,000 employee moves annually across 190 countries, formed through a merger of two established mobility businesses.
The merger combined two incompatible service models: legacy BGRS ran on Zendesk with structured case tracking, while Sirva consultants worked through...
“Our leadership prioritizes technology, speed, innovation, and insights. After analyzing both our tech stack and our long-term goals, the decision was made to switch to Dynamics because it better supported our combined business operations going forward.”
Global relocation, moving, and logistics services for individuals and corporations.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sirva's Consultant support is part of this use case:
Related implementations across industries and use cases
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Students relied on scattered, ungoverned AI tools. Now, instructors configure secure AI agents tied to validated course materials.
Agents manually tracked fragmented lead data. Now, AI guides physical tours, answers questions, and syncs directly to the CRM.
Attendants couldn't memorize procedures for 340 equipment types. Now, an AI app surfaces exact fixes directly to frontline staff.
Complex logistics terms bottlenecked output. AI trained on definitions now drafts posts, helping new hires ramp in three weeks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Post-merger, consultants scattered across Zendesk and Outlook, leaving leadership blind. AI agents now back each consultant on one platform.
One of the world's largest relocation providers, managing more than 100,000 employee moves annually across 190 countries, formed through a merger of two established mobility businesses.
The merger combined two incompatible service models: legacy BGRS ran on Zendesk with structured case tracking, while Sirva consultants worked through...
“Our leadership prioritizes technology, speed, innovation, and insights. After analyzing both our tech stack and our long-term goals, the decision was made to switch to Dynamics because it better supported our combined business operations going forward.”
Global relocation, moving, and logistics services for individuals and corporations.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sirva's Consultant support is part of this use case:
Related implementations across industries and use cases
Tangled phone menus across 16 acquired fleets delayed roadside support. Now, AI instantly routes drivers to specialized maintenance teams.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Students relied on scattered, ungoverned AI tools. Now, instructors configure secure AI agents tied to validated course materials.
Agents manually tracked fragmented lead data. Now, AI guides physical tours, answers questions, and syncs directly to the CRM.
Attendants couldn't memorize procedures for 340 equipment types. Now, an AI app surfaces exact fixes directly to frontline staff.
Complex logistics terms bottlenecked output. AI trained on definitions now drafts posts, helping new hires ramp in three weeks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.