Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
A global car rental provider operating more than 11,000 locations across 160 countries, managing a fleet of over 560,000 vehicles.
When customers called for technical support with their rental vehicles, service representatives had to manually search through lengthy vehicle...
“We have literally hundreds of processes that could benefit from automation and AI, and we see Power Platform as a fast, efficient way to develop solutions that deliver those benefits.”
Car, truck, and van rental services for travel, business, and ridesharing.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Advisors spent 6-8 hours navigating 10+ systems per trip. A custom AI tool unifies the data, saving 3 hours per itinerary.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual journal entry testing took three days. Automated document matching cuts this to hours, freeing auditors for advisory work.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
A global car rental provider operating more than 11,000 locations across 160 countries, managing a fleet of over 560,000 vehicles.
When customers called for technical support with their rental vehicles, service representatives had to manually search through lengthy vehicle...
“We have literally hundreds of processes that could benefit from automation and AI, and we see Power Platform as a fast, efficient way to develop solutions that deliver those benefits.”
Car, truck, and van rental services for travel, business, and ridesharing.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Advisors spent 6-8 hours navigating 10+ systems per trip. A custom AI tool unifies the data, saving 3 hours per itinerary.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual journal entry testing took three days. Automated document matching cuts this to hours, freeing auditors for advisory work.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.