Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
A global car rental provider operating more than 11,000 locations across 160 countries, managing a fleet of over 560,000 vehicles.
When customers called for technical support with their rental vehicles, service representatives had to manually search through lengthy vehicle...
“We have literally hundreds of processes that could benefit from automation and AI, and we see Power Platform as a fast, efficient way to develop solutions that deliver those benefits.”
Car, truck, and van rental services for travel, business, and ridesharing.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Hertz's Customer support is part of this use case:
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Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
A global car rental provider operating more than 11,000 locations across 160 countries, managing a fleet of over 560,000 vehicles.
When customers called for technical support with their rental vehicles, service representatives had to manually search through lengthy vehicle...
“We have literally hundreds of processes that could benefit from automation and AI, and we see Power Platform as a fast, efficient way to develop solutions that deliver those benefits.”
Car, truck, and van rental services for travel, business, and ridesharing.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Hertz's Customer support is part of this use case:
Related implementations across industries and use cases
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.