Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
A publicly-traded financial technology platform providing end-to-end payments for global enterprise companies faced rapid growth in merchant sign-ups and transaction volumes.
Surging workloads placed immense pressure on support teams, with ticket transfers between departments causing significant delays in response times....
“We are engineers so we are always looking at ways to scale our business using technology without having to increase the team size. We want to understand, harness, and advance technology like LLMs to make our teams and customers more efficient and more satisfied.”
Unified payment processing and financial technology platform for global enterprises.
Framework and developer platform for building LLM-powered applications.
Adyen's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
A publicly-traded financial technology platform providing end-to-end payments for global enterprise companies faced rapid growth in merchant sign-ups and transaction volumes.
Surging workloads placed immense pressure on support teams, with ticket transfers between departments causing significant delays in response times....
“We are engineers so we are always looking at ways to scale our business using technology without having to increase the team size. We want to understand, harness, and advance technology like LLMs to make our teams and customers more efficient and more satisfied.”
Unified payment processing and financial technology platform for global enterprises.
Framework and developer platform for building LLM-powered applications.
Adyen's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Buried under 25k monthly queries, agents faced burnout. An AI now runs eligibility checks and resolves 64% of cases, clearing the backlog.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.