Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
A fintech platform helping companies manage corporate spend sought to modernize its support operations without diverting engineering resources from core product development.
The company needed to move beyond rigid rules-based support systems but faced a dilemma between building a proprietary tool to ensure quality or...
Corporate cards, expense management, and business banking platform.
AI agent platform for autonomous enterprise customer service.
Brex's Customer support is part of this use case:
Related implementations across industries and use cases
Ramp’s in-house AI hit a ceiling on complex actions. Agents now execute authenticated workflows, resolving 90% of cases automatically.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
A fintech platform helping companies manage corporate spend sought to modernize its support operations without diverting engineering resources from core product development.
The company needed to move beyond rigid rules-based support systems but faced a dilemma between building a proprietary tool to ensure quality or...
Corporate cards, expense management, and business banking platform.
AI agent platform for autonomous enterprise customer service.
Brex's Customer support is part of this use case:
Related implementations across industries and use cases
Ramp’s in-house AI hit a ceiling on complex actions. Agents now execute authenticated workflows, resolving 90% of cases automatically.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.