Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
A fintech platform helping companies manage corporate spend sought to modernize its support operations without diverting engineering resources from core product development.
The company needed to move beyond rigid rules-based support systems but faced a dilemma between building a proprietary tool to ensure quality or...
Corporate cards, expense management, and business banking platform.
AI agent platform for autonomous enterprise customer service.
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