Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
A fintech platform helping companies manage corporate spend sought to modernize its support operations without diverting engineering resources from core product development.
The company needed to move beyond rigid rules-based support systems but faced a dilemma between building a proprietary tool to ensure quality or...
Corporate cards, expense management, and business banking platform.
AI agent platform for autonomous enterprise customer service.
Brex's Customer support is part of this use case:
Related implementations across industries and use cases
Ramp’s in-house AI hit a ceiling on complex actions. Agents now execute authenticated workflows, resolving 90% of cases automatically.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
A support bot just sent help links, not answers. Now, an AI agent resolves complex chats and multi-turn emails without human involvement.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
A fintech platform helping companies manage corporate spend sought to modernize its support operations without diverting engineering resources from core product development.
The company needed to move beyond rigid rules-based support systems but faced a dilemma between building a proprietary tool to ensure quality or...
Corporate cards, expense management, and business banking platform.
AI agent platform for autonomous enterprise customer service.
Brex's Customer support is part of this use case:
Related implementations across industries and use cases
Ramp’s in-house AI hit a ceiling on complex actions. Agents now execute authenticated workflows, resolving 90% of cases automatically.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
A support bot just sent help links, not answers. Now, an AI agent resolves complex chats and multi-turn emails without human involvement.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.