Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
A publicly traded fintech company manages multiple lending brands across customer service, loan origination, and collections functions.
Rapid growth forced the organization to manage rising contact volumes without linearly increasing headcount. Agents spent excessive time on manual...
“AI is at the foundation of Propel’s success, as is excellence in customer service. We knew that in bringing AI further into customer service, we had to do it right…”
Online lending platform for underserved consumers using AI-powered credit scoring.
Generative AI platform for contact center automation and agent productivity.
Related implementations across industries and use cases
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
A publicly traded fintech company manages multiple lending brands across customer service, loan origination, and collections functions.
Rapid growth forced the organization to manage rising contact volumes without linearly increasing headcount. Agents spent excessive time on manual...
“AI is at the foundation of Propel’s success, as is excellence in customer service. We knew that in bringing AI further into customer service, we had to do it right…”
Online lending platform for underserved consumers using AI-powered credit scoring.
Generative AI platform for contact center automation and agent productivity.
Related implementations across industries and use cases
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Staff manually combed 350K+ documents scattered across legacy SharePoint. Now, AI semantic search instantly retrieves exact answers.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.