Rising volume buried agents in manual tasks. AI now fields routine chats and writes summaries, cutting wrap-up time in half.
A publicly traded fintech company manages multiple lending brands across customer service, loan origination, and collections functions.
Rapid growth forced the organization to manage rising contact volumes without linearly increasing headcount. Agents spent excessive time on manual...
“AI is at the foundation of Propel’s success, as is excellence in customer service. We knew that in bringing AI further into customer service, we had to do it right…”
Online lending platform for underserved consumers using AI-powered credit scoring.
Generative AI platform for contact center automation and agent productivity.
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