Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Designer and retailer of hand-finished jewelry and customizable charm bracelets.
Built Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Pandora's Customer service and sales is part of this use case:
Related implementations across industries and use cases
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Designer and retailer of hand-finished jewelry and customizable charm bracelets.
Built Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Pandora's Customer service and sales is part of this use case:
Related implementations across industries and use cases
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.