Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Designer and retailer of hand-finished jewelry and customizable charm bracelets.
Built Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Pandora's Customer service and sales is part of this use case:
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Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Designer and retailer of hand-finished jewelry and customizable charm bracelets.
Built Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Pandora's Customer service and sales is part of this use case:
Related implementations across industries and use cases
Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Marketing 14 product lines relied on past experience. Now, AI tracks real-time social trends to predict performance and guide strategy.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.