Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Designer and retailer of hand-finished jewelry and customizable charm bracelets.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Built Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
Related implementations across industries and use cases
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Designer and retailer of hand-finished jewelry and customizable charm bracelets.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Built Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
Related implementations across industries and use cases
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
Reps took 24 hours to address 180,000 annual cases. AI now replies instantly, freeing the team to capture high-value leads.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.