Key results
NPS Increase
10%
Result highlights
Unlock 1 result highlight
The story
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
Unlock full story
Quotes
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Unlock 7 more quotes
The company
Pandora
us.pandora.netDesigner and retailer of hand-finished jewelry and customizable charm bracelets.
IndustryConsumer Products
LocationCopenhagen, Denmark
Employees10K-50K
Founded1982
Scope & timeline
- 60% autonomous case deflection
Implementation partner
P
Publicis Sapient
publicissapient.comBuilt Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
IndustryTechnology
LocationBoston, MA, USA
Employees10K-50K
Founded1990