Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
The world's largest jewelry brand operates 6,800 points of sale across more than 100 countries with 37,000 employees.
A support team of 600 specialists struggled to manage high inquiry volumes during seasonal peaks, causing long wait times. The existing traditional...
“What sets us apart is that our jewelry is something you can associate with specific memories or passions. Our store associates are specially trained to help customers connect their stories and moments to an item that will hold meaning forever.”
Designer and retailer of hand-finished jewelry and customizable charm bracelets.
Built Pandora's AI agent Clara and implemented its Loyalty Management program across global markets.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.