27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
A premium technology company valued at $1 billion has sold over 3 million paper tablets, handling more than 27,000 service cases every month.
Maintaining high-quality service with a human-only model became unsustainable as inquiry volume surged, while disconnected legacy systems created...
“We were CRM buffeters. We collected CRMs. And suddenly it was as though our job became picking the right software and then figuring out which consultants we were going to pay to integrate them. And all that time and money was directed in the wrong place. Our job is to create great customer experiences. And this was stealing time away from that.”
Paper tablets and digital notebooks for distraction-free writing and sketching.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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