27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
A premium technology company valued at $1 billion has sold over 3 million paper tablets, handling more than 27,000 service cases every month.
Maintaining high-quality service with a human-only model became unsustainable as inquiry volume surged, while disconnected legacy systems created...
“We were CRM buffeters. We collected CRMs. And suddenly it was as though our job became picking the right software and then figuring out which consultants we were going to pay to integrate them. And all that time and money was directed in the wrong place. Our job is to create great customer experiences. And this was stealing time away from that.”
Paper tablets and digital notebooks for distraction-free writing and sketching.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
reMarkable's Customer and IT support is part of this use case:
Related implementations across industries and use cases
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Selling AI transformation required proving it internally first. A company-wide rollout wired Copilot into daily work across every function.
Agents looked healthy — 200s, no errors — while decisions quietly deteriorated. Unified tracing across every layer now surfaces the why.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
A premium technology company valued at $1 billion has sold over 3 million paper tablets, handling more than 27,000 service cases every month.
Maintaining high-quality service with a human-only model became unsustainable as inquiry volume surged, while disconnected legacy systems created...
“We were CRM buffeters. We collected CRMs. And suddenly it was as though our job became picking the right software and then figuring out which consultants we were going to pay to integrate them. And all that time and money was directed in the wrong place. Our job is to create great customer experiences. And this was stealing time away from that.”
Paper tablets and digital notebooks for distraction-free writing and sketching.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
reMarkable's Customer and IT support is part of this use case:
Related implementations across industries and use cases
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Untagged, long articles confused the agent. AI summarized data to fix retrieval, matching the NPS of human teams.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Selling AI transformation required proving it internally first. A company-wide rollout wired Copilot into daily work across every function.
Agents looked healthy — 200s, no errors — while decisions quietly deteriorated. Unified tracing across every layer now surfaces the why.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.