Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
A global process automation leader with 17,000 employees and over 1,200 product families available in millions of customizable variants.
Support engineers struggled to answer technical questions about highly specific device setups, requiring manual searches across 32,000 knowledge...
“We sell high-tech devices, and it’s not always just plug and play. Customers are relying on measurement, and it really needs to be 100% accurate.”
Industrial process automation and instrumentation for fluid and gas measurement.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Endress+Hauser's Technical support is part of this use case:
Related implementations across industries and use cases
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Manual 12-day checks for EU deforestation rules created risk. Now, an AI traces the supply chain in 3 minutes, ensuring full compliance.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
A global process automation leader with 17,000 employees and over 1,200 product families available in millions of customizable variants.
Support engineers struggled to answer technical questions about highly specific device setups, requiring manual searches across 32,000 knowledge...
“We sell high-tech devices, and it’s not always just plug and play. Customers are relying on measurement, and it really needs to be 100% accurate.”
Industrial process automation and instrumentation for fluid and gas measurement.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Endress+Hauser's Technical support is part of this use case:
Related implementations across industries and use cases
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Manual 12-day checks for EU deforestation rules created risk. Now, an AI traces the supply chain in 3 minutes, ensuring full compliance.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.