Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
The leading streaming service for British television, expanding globally across four major regions, operated a highly manual customer support setup that could not scale with the rapidly growing business.
As the platform entered new markets and added devices, ticket volume was predicted to double, spreading the existing support team too thin. The...
“Zendesk is one of the coolest tools I’ve ever used. It’s made our service strategy easier, smarter, and more economical. It’s how we bring British charm to the world—one conversation at a time.”
Subscription video-on-demand service specializing in British television.
AI-powered customer service and employee experience software platform.
BritBox's Customer support is part of this use case:
Related implementations across industries and use cases
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Rigid menus trapped users in queues. An AI agent now resolves inquiries on WhatsApp instantly, boosting response accuracy 109%.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Manual prospect sourcing took 2 months. Now, AI enriches 8M records and routes scored sponsorship leads to 150 reps in 24 hours.
Agency fees bottlenecked operations. Now, 50+ custom GPTs handle tasks from turf analysis to invoicing, saving six figures annually.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
The leading streaming service for British television, expanding globally across four major regions, operated a highly manual customer support setup that could not scale with the rapidly growing business.
As the platform entered new markets and added devices, ticket volume was predicted to double, spreading the existing support team too thin. The...
“Zendesk is one of the coolest tools I’ve ever used. It’s made our service strategy easier, smarter, and more economical. It’s how we bring British charm to the world—one conversation at a time.”
Subscription video-on-demand service specializing in British television.
AI-powered customer service and employee experience software platform.
BritBox's Customer support is part of this use case:
Related implementations across industries and use cases
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Rigid menus trapped users in queues. An AI agent now resolves inquiries on WhatsApp instantly, boosting response accuracy 109%.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Manual prospect sourcing took 2 months. Now, AI enriches 8M records and routes scored sponsorship leads to 150 reps in 24 hours.
Agency fees bottlenecked operations. Now, 50+ custom GPTs handle tasks from turf analysis to invoicing, saving six figures annually.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.