Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
A Canadian employment platform managing HR, payroll, and benefits for thousands of businesses experienced a five-fold growth in its user base, resulting in an average of 4,050 support tickets per month.
Support agents had to master a comprehensive suite of products but struggled to navigate a fragmented knowledge base. This created bottlenecks as...
“Our growth was fantastic, but our support system couldn’t keep up. Managing the ticket volume was a constant battle.”
HR, payroll, and employee benefits platform for small and medium businesses.
AI-powered customer service and employee experience software platform.
Employment Hero's Customer support is part of this use case:
Related implementations across industries and use cases
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Reps struggled to match thousands of use cases. AI now scans 1,500 accounts for triggers and drafts pitches, saving 10+ hours weekly.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
A Canadian employment platform managing HR, payroll, and benefits for thousands of businesses experienced a five-fold growth in its user base, resulting in an average of 4,050 support tickets per month.
Support agents had to master a comprehensive suite of products but struggled to navigate a fragmented knowledge base. This created bottlenecks as...
“Our growth was fantastic, but our support system couldn’t keep up. Managing the ticket volume was a constant battle.”
HR, payroll, and employee benefits platform for small and medium businesses.
AI-powered customer service and employee experience software platform.
Employment Hero's Customer support is part of this use case:
Related implementations across industries and use cases
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Reps struggled to match thousands of use cases. AI now scans 1,500 accounts for triggers and drafts pitches, saving 10+ hours weekly.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.