AI case study

Regal RexnordCustomer and employee support

Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.

Published|1 week ago

Key results

Annual Time Savings
~2,400 hours
CSAT Rating
80-90%
Productivity Increase
12%

Result highlights

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The story

Context

A global manufacturer of motion control and power generation solutions with over 30,000 employees produces critical components ranging from HVAC fans to e-commerce conveyor systems.

Challenge

An initial attempt to build an employee support agent on an alternative platform delivered poor results, answering only 40% of internal inquiries due...

Solution
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Scope & timeline

  • 1-month deployment time for enterprise AI agent
  • 2,000+ monthly inquiries handled by enterprise agent
  • 1,000+ weekly users for customer-facing AI agent
  • 500+ customer service reps using the AI agent

Quotes

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Use case

Regal Rexnord's Customer and employee support is part of this use case:

Support Chatbot
239 case studies(+30% YoY)
Proven impact?
4.9Moderate
LowModerateStrongVery Strong4.9
9.9Very strongwithin Industrial & Manufacturing
4.7Moderatewithin Customer Service

The company

Regal Rexnord logo

Regal Rexnord

regalrexnord.com

Manufacturer of electric motors, powertrains, and power transmission components.

IndustryIndustrial & Manufacturing
LocationMilwaukee, WI, USA
Employees10K-50K
Founded1955

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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