AI case study

ANDRITZKnowledge management

Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.

Published|3 months ago

Key results

Active AI Agents
504

Result highlights

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The story

Context

A global manufacturing and industrial technology company with over 10,000 employees and a 170-year legacy.

Challenge

Traditional documentation methods like written manuals and static reports failed to capture the nuanced, practical know-how of seasoned engineers...

Solution
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Scope & timeline

  • 6,000 active Microsoft 365 Copilot users
  • ~90% active engagement among licensed users

Quotes

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The company

Industrial equipment and process technology provider for power, pulp, and metal sectors.

IndustryIndustrial & Manufacturing
LocationGraz, Austria
Employees10K-50K
Founded1852

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

Role in this case study

Designed and implemented an AI-powered knowledge base for ANDRITZ's expertise preservation.

IndustryTechnology
LocationVienna, Austria
Employees11-50
Founded1999

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