Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
A global industrial leader maintains 1.7 million elevators and escalators across 70 countries, servicing thousands of different equipment models from various manufacturers.
Field technicians faced long wait times when calling regional help desks for support because no single person could memorize the maintenance...
“We use AWS because it can deliver the security services that we need to quickly build, run, and monitor AI.”
Elevator and escalator manufacturing and maintenance for urban buildings.
Patent strategy relied on subjective manual judgment. AI now standardizes analysis, cutting research cycles from months to days.
IT staff logged in every six hours to check 30 systems. GenAI now automates monitoring, saving 3,000 hours and ending downtime risk.
Sonar review meant checking raw footage frame by frame. AI now scans hours of data to pinpoint targets for recovery.
Fragmented server data bottlenecked scaling. A unified model cut hardware SKUs by 50% and eliminated dozens of manual processes.