Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
A global industrial leader maintains 1.7 million elevators and escalators across 70 countries, servicing thousands of different equipment models from various manufacturers.
Field technicians faced long wait times when calling regional help desks for support because no single person could memorize the maintenance...
“We use AWS because it can deliver the security services that we need to quickly build, run, and monitor AI.”
Elevator and escalator manufacturing and maintenance for urban buildings.
Cloud computing platform and on-demand infrastructure services.
KONE's Field technician support is part of this use case:
Related implementations across industries and use cases
Servicing 1.4M elevators required manual data prep. Now, an AI agent equips technicians with real-time telemetry before they arrive.
Mid-ocean diagnostics took hours per issue. AI now combines 5M docs with live telemetry to troubleshoot in <1 min.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Space static broke standard tools, requiring manual logs. Custom models now run a real-time check and make archives searchable.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
A global industrial leader maintains 1.7 million elevators and escalators across 70 countries, servicing thousands of different equipment models from various manufacturers.
Field technicians faced long wait times when calling regional help desks for support because no single person could memorize the maintenance...
“We use AWS because it can deliver the security services that we need to quickly build, run, and monitor AI.”
Elevator and escalator manufacturing and maintenance for urban buildings.
Cloud computing platform and on-demand infrastructure services.
KONE's Field technician support is part of this use case:
Related implementations across industries and use cases
Servicing 1.4M elevators required manual data prep. Now, an AI agent equips technicians with real-time telemetry before they arrive.
Mid-ocean diagnostics took hours per issue. AI now combines 5M docs with live telemetry to troubleshoot in <1 min.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Space static broke standard tools, requiring manual logs. Custom models now run a real-time check and make archives searchable.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.