Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
A global industrial leader maintains 1.7 million elevators and escalators across 70 countries, servicing thousands of different equipment models from various manufacturers.
Field technicians faced long wait times when calling regional help desks for support because no single person could memorize the maintenance...
“We use AWS because it can deliver the security services that we need to quickly build, run, and monitor AI.”
Elevator and escalator manufacturing and maintenance for urban buildings.
Cloud computing platform and on-demand infrastructure services.
KONE's Field technician support is part of this use case:
Related implementations across industries and use cases
Servicing 1.4M elevators required manual data prep. Now, an AI agent equips technicians with real-time telemetry before they arrive.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
Multiple staff, one spreadsheet, inconsistent logs. Staff now describe incidents; AI classifies each, improving with every game.
Equipment faults left technicians hunting for technical data while machines sat idle. A chatbot now puts the answer in their hands.
Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
A global industrial leader maintains 1.7 million elevators and escalators across 70 countries, servicing thousands of different equipment models from various manufacturers.
Field technicians faced long wait times when calling regional help desks for support because no single person could memorize the maintenance...
“We use AWS because it can deliver the security services that we need to quickly build, run, and monitor AI.”
Elevator and escalator manufacturing and maintenance for urban buildings.
Cloud computing platform and on-demand infrastructure services.
KONE's Field technician support is part of this use case:
Related implementations across industries and use cases
Servicing 1.4M elevators required manual data prep. Now, an AI agent equips technicians with real-time telemetry before they arrive.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
Multiple staff, one spreadsheet, inconsistent logs. Staff now describe incidents; AI classifies each, improving with every game.
Equipment faults left technicians hunting for technical data while machines sat idle. A chatbot now puts the answer in their hands.