Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
A global technology leader with 300,000 employees operating in 130 countries, managing complex product data across nearly 20 interconnected websites and ecommerce portals.
Customers struggled to navigate restrictive keyword searches, often sifting through pages of marketing content to find specific technical...
“Users told us that they often have to sift through pages of marketing content just to find technical specifications, which slows them down. We knew that there must be something better.”
Industrial automation, smart infrastructure, and energy technology provider.
IT staff logged in every six hours to check 30 systems. GenAI now automates monitoring, saving 3,000 hours and ending downtime risk.
Scouring foreign technical sources took months. AI now translates and analyzes materials in minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.