Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
A global technology leader with 300,000 employees operating in 130 countries, managing complex product data across nearly 20 interconnected websites and ecommerce portals.
Customers struggled to navigate restrictive keyword searches, often sifting through pages of marketing content to find specific technical...
“Users told us that they often have to sift through pages of marketing content just to find technical specifications, which slows them down. We knew that there must be something better.”
Industrial automation, smart infrastructure, and energy technology provider.
Cloud computing platform and on-demand infrastructure services.
Related implementations across industries and use cases
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
Manual searches bottlenecked diagnostics. AI now scans 1,700+ docs to give operators instant, multilingual troubleshooting guidance.
Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
Manual searches bottlenecked diagnostics. AI now scans 1,700+ docs to give operators instant, multilingual troubleshooting guidance.
Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
Fragmented knowledge across 30 jurisdictions slowed work. Lawyers now use AI to draft and research, minimizing external counsel scope.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
A global technology leader with 300,000 employees operating in 130 countries, managing complex product data across nearly 20 interconnected websites and ecommerce portals.
Customers struggled to navigate restrictive keyword searches, often sifting through pages of marketing content to find specific technical...
“Users told us that they often have to sift through pages of marketing content just to find technical specifications, which slows them down. We knew that there must be something better.”
Industrial automation, smart infrastructure, and energy technology provider.
Cloud computing platform and on-demand infrastructure services.
Related implementations across industries and use cases
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
Manual searches bottlenecked diagnostics. AI now scans 1,700+ docs to give operators instant, multilingual troubleshooting guidance.
Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
Manual searches bottlenecked diagnostics. AI now scans 1,700+ docs to give operators instant, multilingual troubleshooting guidance.
Technicians faced long wait times for support. Now, an AI assistant queries manuals and IoT data instantly to speed up repairs.
Fragmented knowledge across 30 jurisdictions slowed work. Lawyers now use AI to draft and research, minimizing external counsel scope.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.