Key results
Repair Cycle Time
3-4 days
Result highlights
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The story
One of China's oldest automotive manufacturers operates globally across 28 countries, with its luxury electric SUVs serving as VIP transport at Europe's third-largest airport.
Technicians struggled with language barriers and manual reviews of technical documentation spanning thousands of pages, resulting in a seven-day...
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The company
FAW Group
faw.com.cnState-owned manufacturer of passenger vehicles, commercial trucks, and automotive parts.
IndustryAutomotive & Mobility
LocationChangchun, Jilin, China
Employees100K+
Founded1953