Key results
The company
FAW Group
faw.com.cnState-owned manufacturer of passenger vehicles, commercial trucks, and automotive parts.
Result highlights
- Repair cycle cut from 7 days to 3-4 days
The story
One of China's oldest automotive manufacturers operates globally across 28 countries, with its luxury electric SUVs serving as VIP transport at Europe's third-largest airport.
Technicians struggled with language barriers and manual reviews of technical documentation spanning thousands of pages, resulting in a seven-day repair cycle. Valuable service data was lost after each repair rather than being captured to help solve future cases.
The company deployed a generative AI platform using Amazon Bedrock and Amazon Nova to analyze work orders, images, and videos across 100 languages. A Retrieval-Augmented Generation architecture combines Amazon OpenSearch for vector retrieval and Amazon Neptune for knowledge graphs to match faults with historical solutions. The system completes a closed loop by automatically summarizing finished repairs and updating the central knowledge base.