336 hours a month combing 8M daily logs by hand, always one step behind. Now engineers ask in plain language and act in minutes, not hours.
A regional airline subsidiary operating more than 2,000 daily departures across hundreds of U.S. communities, with a weight and balance system that governs every flight across 530 regional jets and generates 8 million log entries per day from multiple external sources.
The data volume made manual oversight unsustainable, with no automated way to surface anomalies as they formed. Core support engineers spent 336...
“The quicker we can identify issues, the quicker we can fix or prevent them to deliver excellent customer service in the moments that matter most.”
Regional airline brand for United Airlines, operating short-haul flights.
Helped United Express build an agentic AI observability solution on AWS
Cloud computing platform and on-demand infrastructure services.
United Express's System monitoring is part of this use case:
Related implementations across industries and use cases
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Agents looked healthy — 200s, no errors — while decisions quietly deteriorated. Unified tracing across every layer now surfaces the why.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Teams manually reviewed dashboards after IT issues occurred. Now, AI predicts failures and hands engineers 1-minute resolution plans.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
127,000 monthly cases across languages and time zones. AI no longer just responds—it modifies bookings, waives fees, without human handoff.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
336 hours a month combing 8M daily logs by hand, always one step behind. Now engineers ask in plain language and act in minutes, not hours.
A regional airline subsidiary operating more than 2,000 daily departures across hundreds of U.S. communities, with a weight and balance system that governs every flight across 530 regional jets and generates 8 million log entries per day from multiple external sources.
The data volume made manual oversight unsustainable, with no automated way to surface anomalies as they formed. Core support engineers spent 336...
“The quicker we can identify issues, the quicker we can fix or prevent them to deliver excellent customer service in the moments that matter most.”
Regional airline brand for United Airlines, operating short-haul flights.
Helped United Express build an agentic AI observability solution on AWS
Cloud computing platform and on-demand infrastructure services.
United Express's System monitoring is part of this use case:
Related implementations across industries and use cases
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Agents looked healthy — 200s, no errors — while decisions quietly deteriorated. Unified tracing across every layer now surfaces the why.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
Teams manually reviewed dashboards after IT issues occurred. Now, AI predicts failures and hands engineers 1-minute resolution plans.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
127,000 monthly cases across languages and time zones. AI no longer just responds—it modifies bookings, waives fees, without human handoff.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.