AI case study

Western Governors UniversityIncident investigation

Teams searched blind across disconnected systems for days. An AI agent now runs the investigation, surfacing root cause automatically.

Published|today

Key results

Resolution Time Reduction
77%

Result highlights

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The story

Context

A nonprofit online university experiencing 20% annual enrollment growth, where every application and integration directly supports students who invest significant time and money in their degrees.

Challenge

Rapid growth expanded the digital ecosystem faster than existing monitoring tools could keep up, leaving teams without granular visibility into where...

Solution
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Quotes

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The company

Western Governors University logo

Western Governors University

wgu.edu

Online nonprofit university offering competency-based degree programs.

IndustryEducation & Training
LocationSalt Lake City, UT, USA
Employees5K-10K
Founded1997

The vendor

Dynatrace logo

Dynatrace

dynatrace.com

AI-powered software intelligence platform for observability and application security.

IndustrySoftware & Platforms
LocationWaltham, MA, USA
Employees5K-10K
Founded2005

Use case

Western Governors University's Incident investigation is part of this use case:

Predictive Maintenance
21 case studies(+63% YoY)
Proven impact?
LowModerateVery Strong
8.0Very strong
2.5Lowwithin IT

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