Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.
The primary U.S. federal agency for biomedical and public-health research, managing hundreds of policies and operational guides spanning finance, procurement, travel, budget, and acquisitions across 28 institutes.
Support teams fielded a high volume of repetitive questions while staff and researchers hunted for answers scattered across hundreds of SharePoint...
U.S. government agency for biomedical and public health research.
Open-source AI and machine learning platform for enterprise data science.
National Institutes of Health (NIH)'s IT self-service is part of this use case:
Related implementations across industries and use cases
Rising IT and HR tickets were siphoning staff from defense programs. AI now fields most requests without a human in the loop.
Strict privacy rules bottlenecked AI rollouts. Now, a hybrid self-service platform dynamically routes tasks by data sensitivity.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Rising IT and HR tickets were siphoning staff from defense programs. AI now fields most requests without a human in the loop.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.
The primary U.S. federal agency for biomedical and public-health research, managing hundreds of policies and operational guides spanning finance, procurement, travel, budget, and acquisitions across 28 institutes.
Support teams fielded a high volume of repetitive questions while staff and researchers hunted for answers scattered across hundreds of SharePoint...
U.S. government agency for biomedical and public health research.
Open-source AI and machine learning platform for enterprise data science.
National Institutes of Health (NIH)'s IT self-service is part of this use case:
Related implementations across industries and use cases
Rising IT and HR tickets were siphoning staff from defense programs. AI now fields most requests without a human in the loop.
Strict privacy rules bottlenecked AI rollouts. Now, a hybrid self-service platform dynamically routes tasks by data sensitivity.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Rising IT and HR tickets were siphoning staff from defense programs. AI now fields most requests without a human in the loop.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.