AI case study

StenoInternal technical support

200 daily IT queries from live depositions bottlenecked support. An AI agent now answers routine questions, freeing humans for emergencies.

Published|3 weeks ago

Key results

Autonomous Resolution Rate
100%
Ticket Reduction
48%
Productivity Increase
2x

Result highlights

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The story

Context

A legal services technology company employs over 100 remote videographers who manage technical infrastructure for high-stakes virtual depositions alongside attorneys across the United States.

Challenge

Videographers operating in high-pressure live deposition rooms required instant answers to technical issues like audio failures or Zoom...

Solution
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Scope & timeline

  • Under one week deployment timeline for AI knowledge agent

Quotes

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Use case

Steno's Internal technical support is part of this use case:

Employee Support Assistant
49 case studies(+208% YoY)
Proven impact?
5.7Strong
LowModerateStrongVery Strong5.7
7.5Strongwithin Professional Services
2.3Lowwithin Knowledge Management

The company

Court reporting and litigation support platform for remote depositions and transcripts.

IndustryProfessional Services
LocationLos Angeles, CA, USA
Employees51-250
Founded2018

The vendor

AI-powered enterprise knowledge management and internal wiki platform.

IndustrySoftware & Platforms
LocationPhiladelphia, PA, USA
Employees251-1K
Founded2013

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