AI case study

StenoInternal technical support

200 daily IT queries from live depositions bottlenecked support. An AI agent now answers routine questions, freeing humans for emergencies.

Published|today

Key results

Autonomous Resolution Rate
100%
Ticket Reduction
48%
Productivity Increase
2x

Result highlights

Unlock 3 result highlights

The story

Context

A legal services technology company employs over 100 remote videographers who manage technical infrastructure for high-stakes virtual depositions alongside attorneys across the United States.

Challenge

Videographers operating in high-pressure live deposition rooms required instant answers to technical issues like audio failures or Zoom...

Solution
Unlock full story

Scope & timeline

  • Under one week deployment timeline for AI knowledge agent

Quotes

Unlock 6 more quotes

The company

Court reporting and litigation support platform for remote depositions and transcripts.

IndustryProfessional Services
LocationLos Angeles, CA, USA
Employees51-250
Founded2018

The vendor

AI-powered enterprise knowledge management and internal wiki platform.

IndustrySoftware & Platforms
LocationPhiladelphia, PA, USA
Employees251-1K
Founded2013

Similar Case Studies

Related implementations across industries and use cases

55 AI case studies in Employee Support Assistant

187 AI case studies in Professional Services

296 AI case studies in Knowledge Management