Ops teams combed Gong, Zendesk, Slack, and Salesforce to answer routine questions. Now one query surfaces cited answers.
A leading SaaS learning platform with hundreds of employees supporting thousands of businesses globally, running customer and operational knowledge across five disconnected enterprise systems: Salesforce, Gong, Zendesk, Slack, and Google Drive.
Operations teams served as human search engines, manually combing Gong transcripts, Zendesk tickets, Salesforce notes, and Slack channels to answer...
“There's very few software applications that I myself as a CRO am like, 'I must use this every day' and Guru is one of them.”
E-learning platform for creating, marketing, and selling online courses.
AI-powered enterprise knowledge management and internal wiki platform.
Thinkific's Knowledge management is part of this use case:
Related implementations across industries and use cases
Complex policies scattered across Slack threads slowed onboarding. Now, AI delivers verified answers directly into agent workflows.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Complex policies scattered across Slack threads slowed onboarding. Now, AI delivers verified answers directly into agent workflows.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Consultative selling couldn't scale. AI now tags thousands of meeting recordings to targeted skills so managers can actively coach.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
With 99% of records missing metadata, teams sifted unlabeled databases. Now, AI generates column descriptions for data experts to verify.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.
Ops teams combed Gong, Zendesk, Slack, and Salesforce to answer routine questions. Now one query surfaces cited answers.
A leading SaaS learning platform with hundreds of employees supporting thousands of businesses globally, running customer and operational knowledge across five disconnected enterprise systems: Salesforce, Gong, Zendesk, Slack, and Google Drive.
Operations teams served as human search engines, manually combing Gong transcripts, Zendesk tickets, Salesforce notes, and Slack channels to answer...
“There's very few software applications that I myself as a CRO am like, 'I must use this every day' and Guru is one of them.”
E-learning platform for creating, marketing, and selling online courses.
AI-powered enterprise knowledge management and internal wiki platform.
Thinkific's Knowledge management is part of this use case:
Related implementations across industries and use cases
Complex policies scattered across Slack threads slowed onboarding. Now, AI delivers verified answers directly into agent workflows.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Complex policies scattered across Slack threads slowed onboarding. Now, AI delivers verified answers directly into agent workflows.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Consultative selling couldn't scale. AI now tags thousands of meeting recordings to targeted skills so managers can actively coach.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
With 99% of records missing metadata, teams sifted unlabeled databases. Now, AI generates column descriptions for data experts to verify.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.