Rising IT and HR tickets were siphoning staff from defense programs. AI now fields most requests without a human in the loop.
A Fortune 500 national security technology company with approximately 50,000 employees and $17B+ annual revenue, operating across defense, intelligence, civil, and health markets.
As the company grew, rising IT and HR ticket volumes made scaling self-service a priority. Routine service requests were diverting IT and HR...
“When you’re managing national security workflows, you can’t move fast without visibility and governance.”
Also reported by
IT, engineering, and science solutions for defense, healthcare, and civil agencies.
Provided its AI Platform, Now Assist, EmployeeWorks, HR Service Delivery, and AI Control Tower for autonomous, AI-driven workflows.
Leidos's IT self-service is part of this use case:
Related implementations across industries and use cases
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Admin overhead slowed decision-making. Copilot now automates content generation, cutting daily busywork by 30 mins.
Work orders, travelers, and POs set to surge 30%—no path through without new staff. AI agents draft; the same team reviews and ships.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Asset ledgers across three tools were unreachable by the AI helpdesk. One migration consolidated them — now employees self-serve through AI.
Rising IT and HR tickets were siphoning staff from defense programs. AI now fields most requests without a human in the loop.
A Fortune 500 national security technology company with approximately 50,000 employees and $17B+ annual revenue, operating across defense, intelligence, civil, and health markets.
As the company grew, rising IT and HR ticket volumes made scaling self-service a priority. Routine service requests were diverting IT and HR...
“When you’re managing national security workflows, you can’t move fast without visibility and governance.”
Also reported by
IT, engineering, and science solutions for defense, healthcare, and civil agencies.
Provided its AI Platform, Now Assist, EmployeeWorks, HR Service Delivery, and AI Control Tower for autonomous, AI-driven workflows.
Leidos's IT self-service is part of this use case:
Related implementations across industries and use cases
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Admin overhead slowed decision-making. Copilot now automates content generation, cutting daily busywork by 30 mins.
Work orders, travelers, and POs set to surge 30%—no path through without new staff. AI agents draft; the same team reviews and ships.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
Asset ledgers across three tools were unreachable by the AI helpdesk. One migration consolidated them — now employees self-serve through AI.