Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
A global energy technology leader employing 50,000 people across 140 countries to advance sustainable electrification.
Employees navigated four separate service portals and complex legacy systems that slowed down incident resolution. Low process automation rates...
“The pilot completed on time, and we achieved user satisfaction ratings of over 88%.”
Sustainable energy systems and power grid infrastructure for utilities and industry.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Defined strategy, targets, and delivery for Hitachi Energy's AI-powered support transformation.
Related implementations across industries and use cases
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
A global energy technology leader employing 50,000 people across 140 countries to advance sustainable electrification.
Employees navigated four separate service portals and complex legacy systems that slowed down incident resolution. Low process automation rates...
“The pilot completed on time, and we achieved user satisfaction ratings of over 88%.”
Sustainable energy systems and power grid infrastructure for utilities and industry.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Defined strategy, targets, and delivery for Hitachi Energy's AI-powered support transformation.
Related implementations across industries and use cases
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.