Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
A global energy technology leader employing 50,000 people across 140 countries to advance sustainable electrification.
Employees navigated four separate service portals and complex legacy systems that slowed down incident resolution. Low process automation rates...
“The pilot completed on time, and we achieved user satisfaction ratings of over 88%.”
Sustainable energy systems and power grid infrastructure for utilities and industry.
Defined strategy, targets, and delivery for Hitachi Energy's AI-powered support transformation.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Hitachi Energy's Employee support is part of this use case:
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Finance hunted IBANs by hand; legal had no self-service; HR drowned in FAQs. Six AI agents—one chat interface—freed 7,500 hours annually.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Finance hunted IBANs by hand; legal had no self-service; HR drowned in FAQs. Six AI agents—one chat interface—freed 7,500 hours annually.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
350,000 track images reviewed by hand each month, always chasing failures. TrackDefectX now catches defects before they escalate.
Finance, supply chain, and field data scattered across cloud and on-prem systems—no unified view of profitability. One lakehouse, real-time.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.
Four separate portals slowed resolution for 50,000 staff. A GenAI agent in Teams now resolves queries instantly in 17 languages.
A global energy technology leader employing 50,000 people across 140 countries to advance sustainable electrification.
Employees navigated four separate service portals and complex legacy systems that slowed down incident resolution. Low process automation rates...
“The pilot completed on time, and we achieved user satisfaction ratings of over 88%.”
Sustainable energy systems and power grid infrastructure for utilities and industry.
Defined strategy, targets, and delivery for Hitachi Energy's AI-powered support transformation.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Hitachi Energy's Employee support is part of this use case:
Related implementations across industries and use cases
Finance hunted IBANs by hand; legal had no self-service; HR drowned in FAQs. Six AI agents—one chat interface—freed 7,500 hours annually.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Finance hunted IBANs by hand; legal had no self-service; HR drowned in FAQs. Six AI agents—one chat interface—freed 7,500 hours annually.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
350,000 track images reviewed by hand each month, always chasing failures. TrackDefectX now catches defects before they escalate.
Finance, supply chain, and field data scattered across cloud and on-prem systems—no unified view of profitability. One lakehouse, real-time.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.