Key results
Projected Savings
$7.7M
Expected Savings
$3.2M
Hours Saved
26k hours
Result highlights
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The story
A global energy technology leader employing 50,000 people across 140 countries to advance sustainable electrification.
Employees navigated four separate service portals and complex legacy systems that slowed down incident resolution. Low process automation rates...
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Quotes
“The pilot completed on time, and we achieved user satisfaction ratings of over 88%.”
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The company
Hitachi Energy
hitachienergy.comSustainable energy systems and power grid infrastructure for utilities and industry.
IndustryEnergy & Utilities
LocationZurich, Switzerland
Employees10K-50K
Founded2020
Scope & timeline
- Pilot rolled out in 3 months
- 50k employees using AI search
Implementation partner
A
Accenture
accenture.comDefined strategy, targets, and delivery for Hitachi Energy's AI-powered support transformation.
IndustryProfessional Services
LocationDublin, Ireland
Employees100K+
Founded1989