12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
A Fortune 500 global IT solutions provider scaled from 5,000 to nearly 12,000 employees while maintaining a lean service desk of just 15 to 20 agents.
Routine volume from account lockouts and application access requests overwhelmed the small team, creating long wait times. Hiring additional staff to...
“Focus on quality, easy-to-consume knowledge. Use your ticketing data to identify the right use cases for automation. And make sure your content is written in a way the bot can deliver it effectively.”
Technology solutions provider for digital transformation and IT infrastructure.
Agentic AI platform for automating enterprise employee support and workflows.
Related implementations across industries and use cases
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
One IT agent per 1,000 staff battled "tab chaos." AI now resolves 90% of requests autonomously, freeing humans for high-value work.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
One IT agent per 1,000 staff battled "tab chaos." AI now resolves 90% of requests autonomously, freeing humans for high-value work.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
A Fortune 500 global IT solutions provider scaled from 5,000 to nearly 12,000 employees while maintaining a lean service desk of just 15 to 20 agents.
Routine volume from account lockouts and application access requests overwhelmed the small team, creating long wait times. Hiring additional staff to...
“Focus on quality, easy-to-consume knowledge. Use your ticketing data to identify the right use cases for automation. And make sure your content is written in a way the bot can deliver it effectively.”
Technology solutions provider for digital transformation and IT infrastructure.
Agentic AI platform for automating enterprise employee support and workflows.
Related implementations across industries and use cases
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
One IT agent per 1,000 staff battled "tab chaos." AI now resolves 90% of requests autonomously, freeing humans for high-value work.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
One IT agent per 1,000 staff battled "tab chaos." AI now resolves 90% of requests autonomously, freeing humans for high-value work.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.