NHS Digital
Call center scripting
Most agents had never worked a contact center. Information scattered, scripts unmemorable. Real-time guidance walked them through each call.
- 57.8M AI-guided script runs per year
- 20K agents onboarded in under a month
Context Windows brings together case studies on what companies are doing with AI, from across the web. We compare their results so you can prioritise the use cases that are actually working.
Real-world implementations from
Records scattered across paper and platforms slowed every patient encounter. Now doctors navigate a billion-record system in plain language.
Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
Tendering documents took weeks to draft and varied in quality across ministries. Copilot now generates a compliant first draft in minutes.
A travel policy check meant four systems. Glean unified 13 years of docs and mirrored the existing security model—no parallel build needed.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
Context Windows brings together case studies on what companies are doing with AI, from across the web. We compare their results so you can prioritise the use cases that are actually working.
Real-world implementations from
Records scattered across paper and platforms slowed every patient encounter. Now doctors navigate a billion-record system in plain language.
Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
Tendering documents took weeks to draft and varied in quality across ministries. Copilot now generates a compliant first draft in minutes.
A travel policy check meant four systems. Glean unified 13 years of docs and mirrored the existing security model—no parallel build needed.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.