NHS Digital
Call center scripting
Most agents had never worked a contact center. Information scattered, scripts unmemorable. Real-time guidance walked them through each call.
- 57.8M AI-guided script runs per year
- 20K agents onboarded in under a month
Context Windows brings together credible case studies on what companies are doing with AI, from across the open web. We compare their results so you can prioritise the use cases that are actually working.
Real-world implementations from
A travel policy check meant four systems. Glean unified 13 years of docs and mirrored the existing security model—no parallel build needed.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
Phones closed at 5 pm. Now a 50-language AI answers around the clock — 1 in 5 interactions happen outside business hours.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Art was silent for visitors with visual impairments. AI voices now describe each painting, narrate city tours, and announce events citywide.
Context Windows brings together credible case studies on what companies are doing with AI, from across the open web. We compare their results so you can prioritise the use cases that are actually working.
Real-world implementations from
A travel policy check meant four systems. Glean unified 13 years of docs and mirrored the existing security model—no parallel build needed.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
Phones closed at 5 pm. Now a 50-language AI answers around the clock — 1 in 5 interactions happen outside business hours.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Art was silent for visitors with visual impairments. AI voices now describe each painting, narrate city tours, and announce events citywide.