As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
A Finnish municipality providing municipal services across HR and ICT helpdesk operations, with an internal document archive that had grown beyond what keyword search could reliably navigate.
As the document archive grew, keyword search couldn't deliver the fast, accurate answers that HR and ICT helpdesk employees needed. Employees...
“By developing a chatbot with this Oracle AI integrated solution, we improved our organization’s internal communication and accelerated information retrieval for both supervisors and employees. Rapid access to up-to-date guidance streamlines daily work, harmonizes operating practices across units, and reduces the internal workload of support services, thereby freeing up working time for other tasks and for the further development of operations.”
City government and tourism destination in southern Finland.
Worked with the city to build a centralized knowledgebase using Oracle AI and APEX.
Enterprise database software and cloud infrastructure services.
City of Lohja's Internal knowledge search is part of this use case:
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As the document archive grew, keyword search couldn't keep up. A chatbot now answers most HR and ICT queries by meaning, not just keywords.
A Finnish municipality providing municipal services across HR and ICT helpdesk operations, with an internal document archive that had grown beyond what keyword search could reliably navigate.
As the document archive grew, keyword search couldn't deliver the fast, accurate answers that HR and ICT helpdesk employees needed. Employees...
“By developing a chatbot with this Oracle AI integrated solution, we improved our organization’s internal communication and accelerated information retrieval for both supervisors and employees. Rapid access to up-to-date guidance streamlines daily work, harmonizes operating practices across units, and reduces the internal workload of support services, thereby freeing up working time for other tasks and for the further development of operations.”
City government and tourism destination in southern Finland.
Worked with the city to build a centralized knowledgebase using Oracle AI and APEX.
Enterprise database software and cloud infrastructure services.
City of Lohja's Internal knowledge search is part of this use case:
Related implementations across industries and use cases
Deciphering 50km of records required specialized historians. Agentic AI now lets the public query 750 years of history in plain language.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
1,000 staff waited 2 days for HR answers. Now, a GenAI bot resolves queries instantly, freeing the team for strategic work.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
With 99% of records missing metadata, teams sifted unlabeled databases. Now, AI generates column descriptions for data experts to verify.
Manual document summaries bottlenecked experienced staff. Now, AI drafts preliminary risk assessments, freeing teams for complex advisory.