AI case study

SOCAR TürkiyeEmployee self-service

Finance hunted IBANs by hand; legal had no self-service; HR drowned in FAQs. Six AI agents—one chat interface—freed 7,500 hours annually.

Published

Key results

Annual Hours Saved
7,500+
Annual Hours Saved
6,318 hours
Annual Legal Hours Saved
1,820 hours

Result highlights

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The story

Context

An energy company with thousands of employees across Türkiye, operating six core departments on disconnected systems including SAP, separate HR platforms, and IT service management tools, with no unified employee self-service infrastructure.

Challenge

Finance teams ran manual payment lookups and invoice queries, legal staff had no self-service access to regulatory guidance, and HR spent significant...

Solution
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Scope & timeline

  • ~2,300 employees actively using s.e.d.a.+ AI chatbot
  • 400+ monthly sessions with AI chatbot and growing

Quotes

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The company

SOCAR Türkiye logo

SOCAR Türkiye

socar.com.tr

Integrated energy and petrochemical company operating in Turkey.

IndustryEnergy & Utilities
LocationIstanbul, Turkey
Employees5K-10K
Founded2008

The implementation partner

Role in this case study

Helped SOCAR Türkiye's digital champions develop AI agents during an 8-week program

IndustryTechnology
LocationIstanbul, Turkey
Employees11-50
Founded2016

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

SOCAR Türkiye's Employee self-service is part of this use case:

Employee Support Assistant
44 case studies(+114% YoY)
Proven impact?
LowModerateVery Strong
5.0Strong
2.3Lowwithin Knowledge Management

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