AI case study

Unipol AssicurazioniIT operations automation

IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.

Published|4 months ago

Key results

Handling Time Reduction
90%
Response Time
90 secs
vs 20 minutes
Process Time
18 hours
vs 21 hours

Result highlights

Unlock 4 result highlights

The story

Context

Italy's leading insurance group serves 16.8 million customers through the country's largest agency network, covering auto, home, health, and life sectors.

Challenge

The control room could only monitor 26% of system events in near real-time, creating blind spots that delayed incident detection. Response times...

Solution
Unlock full story

The company

Unipol Assicurazioni logo

Unipol Assicurazioni

unipol.it

Insurance provider for motor, property, life, and health protection in Italy.

IndustryInsurance
LocationBologna, Italy
Employees10K-50K
Founded1963

The vendor

Enterprise technology and consulting for cloud computing, AI, and business solutions.

IndustryTechnology
LocationArmonk, New York, United States
Employees100K+
Founded1911

Similar Case Studies

Related implementations across industries and use cases

62 AI case studies in Predictive Maintenance

84 AI case studies in Insurance

154 AI case studies in IT