Key results
L2 Ticket Reduction
49%
L1 Ticket Reduction
43%
Result highlights
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The story
A health and wellness services provider with 1,700 employees delivering fitness, nutrition, and musculoskeletal health programs to employers and health plans for nearly 40 years.
IT teams relied on fragmented legacy systems and manual processes to fix internal issues, leaving little time for strategic initiatives. This...
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Quotes
“Making us more efficient as a company allows us to spend less time manually fixing internal IT issues and more time focusing on helping our employees deliver.”
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The company
American Specialty Health
ashcompanies.comSpecialty health management and wellness programs for insurance plans and employers.
IndustryInsurance
LocationCarmel, IN, USA
Employees1K-5K
Founded1987
Scope & timeline
- 6 weeks to deploy AI virtual agent
Implementation partner
A
AHEAD
ahead.comHelped ASH roll out its base-ITSM core capabilities in six months.
IndustryTechnology
LocationChicago, IL, USA
Employees1K-5K
Founded2007