Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
A health and wellness services provider with 1,700 employees delivering fitness, nutrition, and musculoskeletal health programs to employers and health plans for nearly 40 years.
IT teams relied on fragmented legacy systems and manual processes to fix internal issues, leaving little time for strategic initiatives. This...
“Making us more efficient as a company allows us to spend less time manually fixing internal IT issues and more time focusing on helping our employees deliver.”
Specialty health management and wellness programs for insurance plans and employers.
Helped ASH roll out its base-ITSM core capabilities in six months.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.