Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
A UK-based health plan provider with a 153-year history serves millions of members helping them find and fund affordable healthcare.
Service representatives struggled to balance empathy with efficiency while handling high volumes of inquiries, with manual email drafting taking 12...
“With repetitive tasks increasingly handled by AI, service reps have more time for the human moments that make the biggest difference.”
Health and dental insurance plans for individuals and business employee benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
A 12-person team spent days manually compiling reports. Now, automated daily dashboards let field agents resolve claim inquiries instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
A UK-based health plan provider with a 153-year history serves millions of members helping them find and fund affordable healthcare.
Service representatives struggled to balance empathy with efficiency while handling high volumes of inquiries, with manual email drafting taking 12...
“With repetitive tasks increasingly handled by AI, service reps have more time for the human moments that make the biggest difference.”
Health and dental insurance plans for individuals and business employee benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
A 12-person team spent days manually compiling reports. Now, automated daily dashboards let field agents resolve claim inquiries instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.