Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
A UK-based health plan provider with a 153-year history serves millions of members helping them find and fund affordable healthcare.
Service representatives struggled to balance empathy with efficiency while handling high volumes of inquiries, with manual email drafting taking 12...
“With repetitive tasks increasingly handled by AI, service reps have more time for the human moments that make the biggest difference.”
Health and dental insurance plans for individuals and business employee benefits.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.