Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
The U.K.’s first Certified B Corp health insurer supports 2.5 million members in a market where 7.4 million people are currently waiting for public treatment.
Service teams faced 335,000 annual inquiries, with 80% to 90% being routine tasks like password resets that distracted from complex care. Sales...
“The human side to healthcare for us is the single most important thing. Putting yourself in the shoes of the member and what goes on in their life is what our human reps are trained to do.”
Health and dental insurance plans for individuals and business employee benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Simplyhealth's Customer support and sales is part of this use case:
Related implementations across industries and use cases
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Four reps handled 40,000 cases, forcing 3-day waits for routine swaps. AI now resolves them in seconds, cutting costs to $2 per case.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Four reps handled 40,000 cases, forcing 3-day waits for routine swaps. AI now resolves them in seconds, cutting costs to $2 per case.
Migrating thousands of legacy contracts to a core system took hours of manual effort. AI now automatically extracts critical details.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
The U.K.’s first Certified B Corp health insurer supports 2.5 million members in a market where 7.4 million people are currently waiting for public treatment.
Service teams faced 335,000 annual inquiries, with 80% to 90% being routine tasks like password resets that distracted from complex care. Sales...
“The human side to healthcare for us is the single most important thing. Putting yourself in the shoes of the member and what goes on in their life is what our human reps are trained to do.”
Health and dental insurance plans for individuals and business employee benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Simplyhealth's Customer support and sales is part of this use case:
Related implementations across industries and use cases
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Four reps handled 40,000 cases, forcing 3-day waits for routine swaps. AI now resolves them in seconds, cutting costs to $2 per case.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Four reps handled 40,000 cases, forcing 3-day waits for routine swaps. AI now resolves them in seconds, cutting costs to $2 per case.
Migrating thousands of legacy contracts to a core system took hours of manual effort. AI now automatically extracts critical details.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.