Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
The U.K.’s first Certified B Corp health insurer supports 2.5 million members in a market where 7.4 million people are currently waiting for public treatment.
Service teams faced 335,000 annual inquiries, with 80% to 90% being routine tasks like password resets that distracted from complex care. Sales...
“The human side to healthcare for us is the single most important thing. Putting yourself in the shoes of the member and what goes on in their life is what our human reps are trained to do.”
Health and dental insurance plans for individuals and business employee benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
A 12-person team spent days manually compiling reports. Now, automated daily dashboards let field agents resolve claim inquiries instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
The U.K.’s first Certified B Corp health insurer supports 2.5 million members in a market where 7.4 million people are currently waiting for public treatment.
Service teams faced 335,000 annual inquiries, with 80% to 90% being routine tasks like password resets that distracted from complex care. Sales...
“The human side to healthcare for us is the single most important thing. Putting yourself in the shoes of the member and what goes on in their life is what our human reps are trained to do.”
Health and dental insurance plans for individuals and business employee benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
A 12-person team spent days manually compiling reports. Now, automated daily dashboards let field agents resolve claim inquiries instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.