Four reps handled 40,000 cases, forcing 3-day waits for routine swaps. AI now resolves them in seconds, cutting costs to $2 per case.
One of Germany’s largest digital healthcare platforms supports nearly 200,000 patients with in-home care supplies, relying on just four medically trained representatives to handle 40,000 annual support cases.
Manual workflows for routine tasks like product swaps forced patients to wait up to three days for simple answers. This administrative burden drove...
“We want to be available for every customer, right when they need us. But with a team of our size, we couldn’t scale fast enough.”
Digital platform for managing elder care services and benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
Clinicians spent evenings buried in manual notes. AI now generates charts from audio, scaling from primary care to oncology.
Clinicians struggled to stitch together charts. Claude now delivers instant, cited summaries, cutting latency by 61%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Four reps handled 40,000 cases, forcing 3-day waits for routine swaps. AI now resolves them in seconds, cutting costs to $2 per case.
One of Germany’s largest digital healthcare platforms supports nearly 200,000 patients with in-home care supplies, relying on just four medically trained representatives to handle 40,000 annual support cases.
Manual workflows for routine tasks like product swaps forced patients to wait up to three days for simple answers. This administrative burden drove...
“We want to be available for every customer, right when they need us. But with a team of our size, we couldn’t scale fast enough.”
Digital platform for managing elder care services and benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Reps were buried under 335k inquiries, 90% routine. AI now resolves FAQs and drafts emails, cutting response times 87.5%.
Clinicians spent evenings buried in manual notes. AI now generates charts from audio, scaling from primary care to oncology.
Clinicians struggled to stitch together charts. Claude now delivers instant, cited summaries, cutting latency by 61%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.