Rapid growth overwhelmed 12 agents managing sensitive data. AI now resolves 26% of queries, reducing hiring needs by 30%.
A healthtech platform serving home care agencies that doubled its product scope over 18 months while managing sensitive patient data.
A support team of 12 associates could not keep pace with increasing query complexity and volume following rapid expansion. Strict privacy...
“The feedback loop for Fin is probably the most optimal feedback loop we've got around our help center.”
Homecare management platform for care planning, rostering, and financial operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
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